Frequently Asked Questions



Building a web site or making Internet Hosting decisions can be at times confusing, even difficult.  Whether your building a personal web page or looking for web hosting for an e-commerce business, most likely the first few questions that you will probably have, have also been asked by someone else.  SilverWing Innovations offers Internet solutions and other web design services.  Below we have compiled some of the most commonly asked questions when someone is considering SilverWing Innovations as a provider for Internet applications and other Web site needs.

I really want to build a web site; how much is this going to cost?
How long will it take to build my site?
How do I start building my web business or personal web site?
I would like to accept credit card as part of web business; is your web hosting service secure?
How do I register the domain name I have chosen for my web site?
I already have a web site, but your pricing and site features are better; can I transfer my existing site to your service?
I want to design my own site; can I do that?
How will I be billed for services that you provide?

How does your service and features compare to other web hosting and web design companies?

Q: I really want to build a web site; how much is this going to cost?
A: This is without a doubt the question we are asked most often.  While each customer situation is unique generally speaking you can expect $75-$100 per page for personal sites and $200-$500 per page for business sites.  Prices vary in these ranges based on the amount of information you want on each page and the complexity of design.  Normally additional fees can be incurred for hosting the web site, web site management or advanced interactive graphics (i.e. Flash or animated GIFs).
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Q: How long will it take to build my site?
A: Once you have had a pre-site planning meeting with one of our designers, and have registered your desired domain name (www.yourname.com) your site can be completed generally within 3 business days.  >>top

Q: How do I start building my web business or personal web site?
A: In a word, planning.  When you call for a pre-site planning interview the first thing our designers will ask you is if you have received our Step-by-Step Planning Guide.  We have provided this easy to understand guide to help save you money.  By reviewing this guide and having the outlined information readily at hand your new site can be seen on the Internet more quickly by customers just waiting to buy your product.

Q: I would like to accept credit cards as part of my web business; is your web hosting service secure?
A: All of SilverWing Innovations hosting accounts include the Industry-standard SSL (Secure Socket Layer) encryption at no extra charge.  This is the same technology that secures every transaction that you initiate with SilverWing.  Each order is protected by GeoTrust®.  >>top

If any of the pages on your web site collect sensitive information (i.e. credit cards, user information or private records) you will have the ability to access these pages from a secure server that will essentially tell your browser and the browser of your web site visitors to encrypt the information it sends back to the server so it can not be intercepted an stolen.
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Q: How do I register the domain name that I have chosen for my site?
A: If you have a domain name picked out for your site but don't have it registered as yet we will be happy to check on the domain's availability.  If the domain name you have picked out is already in use we can help you find available variations on the web site domain of your choice.  After we have decided on the proper name for your web site we will be glad to register the domain name for you and take responsibility for keeping it current year after year.  >>top

Q: I already have a website, but your pricing and web hosting features are better; can I transfer my existing web page to your service?
A: You bet!  We offer fee domain transfer for sites that are currently hosted at other hosting providers.  We will make every effort to make the transfer as smooth as possible.  As the current owner of your web domain you may be asked to confirm your desire to transfer domain hosting services.  We take care of most of the details and should be able to have your site up and running on our web site servers in no time.  As a precaution we recommend that you keep your previous site available for about a week after we have confirmed the transfer of your web site.  Domain transfer can take 48 - 72 hours to process completely.  >>top

Q: I want to design my own site; can I do that?
A: Absolutely, once you have contacted one of our design representatives just let them know that you will be designing your own site.  Once your account has been setup you will be emailed the username and password for your new web account.  The email you receive will give you detailed instructions on how to access the control panel for your web hosting account.  You will have access at this time to our state of the art web features and all the tools you need to start building your site.  You can upload files, manage your email accounts, and our extensive customer support information.   Example of Control Panel

Q: How will I be billed for the services that you provide?
A: As is customary in the web design and web hosting industry you will be expected to make a down payment of up to half of the design cost and the remainder will be due when the site goes live.  A one time setup fee of $25 will be due at the time you request your account,  additional web hosting accounts are setup at for only $5 each.  Extra services such as ASP, Shopping Cart, Perl, additional storage and other chargeable web features are billed monthly as necessary.

Hosting services are billed monthly and you have the option of paying by check, or pay pal.

Q: How does your service and features compare to other web hosting and web design companies?
A: There are a lot of good Internet service companies available.  Some of these companies are better than others.  We pride ourselves by providing more features than most, more storage space than most, more dedicated email accounts than most, and more professional Internet consultation than most.  All this at a very reasonable prices.  The best way to know for sure is by doing a web search for hosting providers in your area, compare our services, prices and features to theirs.  We think you will agree that SilverWing Innovations offer the best opportunity for you to get on the world wide web, and all your web service needs.

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